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Returns & Refund Policy1. Eligibility for Returns2. Products That Cannot Be Returned3. Return Request Period4. How to Request a Return5. Damaged Products6. Refunds7. Replacement8. Return Shipping9. Order Cancellation10. Important Note

Returns & Refund Policy

At Somtattva, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

Please read the following policy before requesting a return or refund. 



1. Eligibility for Returns

A return or replacement request may be accepted in the following situations:

  • You received a damaged product.
  • You received a wrong or different product from what you ordered.
  • The product is defective or unusable upon delivery.
  • Your order is incomplete or missing an item.

Return eligibility is subject to verification by the Somtattva team 

2. Products That Cannot Be Returned

For hygiene, safety, and quality reasons, certain products may not be eligible for return once opened or used.

This may include:

  • Organic Gud / Jaggery and other food products
  • Nabhi Oil and other personal-care or wellness products
  • Products that have been opened, used, damaged, or altered after delivery
  • Products returned without their original packaging, where applicable

If a product arrives damaged or defective, please contact us immediately with photographs or videos so that we can review the issue.

3. Return Request Period

Please contact us within [48 hours] of delivery if you receive a damaged, defective, incorrect, or incomplete product.

Requests received after the applicable period may not be accepted.

4. How to Request a Return

To request a return or replacement:

  1. Contact our customer support team through [email / WhatsApp / phone].
  2. Provide your order number and registered contact details.
  3. Explain the issue with the product.
  4. Share clear photographs or a video of the product and packaging, if requested.
  5. Our team will review your request and inform you about the next steps.

Please do not send a product back without receiving return instructions from Somtattva.

5. Damaged Products

We recommend checking your package when it is delivered.

If your product is damaged during transit, please take photographs of:

  • The outer packaging
  • The shipping label
  • The damaged product
  • The product packaging

Please share these with us as soon as possible so that we can investigate and assist you.

6. Refunds

If your refund is approved, the applicable refund amount will be processed after the return or issue has been verified.

Depending on the payment method and payment provider, it may take additional time for the refunded amount to appear in your account.

For Cash on Delivery orders, refunds may require additional payment details or another method as communicated by our support team.

7. Replacement

Where applicable, Somtattva may offer a replacement instead of a refund.

Replacement is subject to product availability. If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

8. Return Shipping

For products that are confirmed to be damaged, defective, incorrect, or incomplete due to an issue attributable to Somtattva, we will provide appropriate instructions regarding return shipping.

For other return requests, return shipping charges may apply depending on the circumstances and the applicable product policy.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible.

10. Important Note

Natural products may sometimes have minor variations in colour, texture, shape, aroma, or appearance due to their natural ingredients, materials, or traditional manufacturing processes. Such natural variations may not necessarily be considered defects.

For any questions regarding returns or refunds, please contact our customer support team.